Refund Policy

A legal disclaimer

At The Mess Whisperer, we take pride in delivering high-quality decluttering, organizing, and styling services. We understand that circumstances may change, and we strive to ensure a fair and transparent refund policy for our clients

Refund Policy - the basics

2.1 Cancellations by Clients

If you need to cancel or reschedule a booking, we require a minimum of 48 hours' notice prior to your scheduled appointment. The following refund terms apply:

More than 48 hours' notice: Full refund or rescheduling at no extra charge.
Less than 48 hours' notice: 50% refund or rescheduling with a rebooking fee.
Less than 24 hours' notice or no-show: No refund will be provided.

2.2 Cancellations by The Mess Whisperer

In rare cases where we need to cancel or reschedule a booking due to unforeseen circumstances, we will provide either:

A full refund, or
The option to reschedule at no additional cost.

ment processing.
A client provides valid and reasonable concerns about service quality (assessed on a case-by-case basis).

4. Non-Refundable Services

Refunds will not be issued for:

Completed services that met the agreed-upon scope.
Change of mind after a service has been delivered.
Any deposits or payments made for gift vouchers.

5. Deposits & Prepaid Packages

Some services may require a non-refundable deposit to secure your booking.
Prepaid service packages are non-refundable but may be transferred to another individual or rescheduled (subject to availability).

6. How to Request a Refund

To request a refund, please contact us at [Insert Contact Email] with the following details:

Full name
Date of booking
Reason for refund request
Any supporting documentation (if applicable)

We aim to process refund requests within 7 business days of receiving the request.

7. Contact Us

For any questions regarding this Refund Policy, please contact us at:

The Mess Whisperer
Email: info@messwhisperer.com
Phone: 0432440440