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Terms and Conditions
The Mess Whisperer
Effective Date: March 2025

1. Introduction

Welcome to The Mess Whisperer. These Terms and Conditions ("Terms") govern your use of our services, including home decluttering, organizing, and styling consultations. By engaging with our services, you agree to comply with these Terms.

2. Services

The Mess Whisperer provides professional home decluttering, organizing, and styling services. Our services are tailored to each client’s needs, and we strive to deliver quality results. However, final outcomes depend on client participation and adherence to recommendations.

3. Bookings & Payments

  • All bookings must be confirmed with a deposit or full payment, as required.

  • Payments can be made via bank deposit or cash.

  • Full payment is required before or on the day of service unless otherwise agreed upon.

  • If payment is not received, The Mess Whisperer reserves the right to cancel the booking.

4. Cancellations & Rescheduling

  • Clients must provide at least 48 hours' notice for cancellations or rescheduling.

  • Cancellations made within 24 hours of the appointment may result in forfeiture of fees.

  • In the unlikely event that we need to cancel, we will provide a full refund or reschedule at no additional cost.

5. Client Responsibilities

  • Clients must provide a safe and accessible working environment.

  • Clients must disclose any health or safety concerns, including allergies to cleaning products.

  • The Mess Whisperer is not responsible for the disposal of items unless agreed upon.

6. Liability & Disclaimer

  • We take great care in handling items, but we are not liable for accidental damage or loss unless caused by negligence.

  • Clients are responsible for their own decisions regarding what to keep, donate, or discard.

  • We do not offer valuations or guarantees regarding the resale value of any items.

7. Confidentiality & Privacy

  • We respect your privacy and maintain strict confidentiality regarding your personal information.

  • Photos may be taken for promotional purposes with client consent.

  • Personal data is handled in accordance with our Privacy Policy.

8. Refund Policy

  • Refunds are subject to our Refund Policy, which can be found [insert link if applicable].

  • Services that have been completed are non-refundable.

9. Changes to Terms

We may update these Terms from time to time. Clients will be notified of any significant changes.

10. Contact Us

For any questions regarding these Terms, please contact us at:

The Mess Whisperer
Sydney Australia
Email: info@messwhisperer.com
Phone: +61 0432440440

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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